It feels like when it comes to using GenAI with a productivity lens that a lot of businesses have forgotten the fundamentals of Business Process Redesign. Its probably a bit old school but surely the same logic applies when looking to leverage any type of automation/ tech. Think you speak to this well with the example of freeing a small amount of time from lots of FTEs. A huge number of man hours saved overall but you still can't replace/ re-purpose a single FTE.
Think the real value comes when we start redefining processes based on what GenAI can enable vs just focusing on accelerating process steps/ tasks (which may not even be bottlenecks). One other thought is perhaps in the short term there needs to be greater bias for GenAI roll out where there can be clear feedback loops/ measurement?
All great points. The process redesign is key to actually capture the $$$. The measurement point is important as well - I was literally just discussing that earlier today. There are two keys on measurement: 1. Define a clear metric that's easy to track and understand. 2. Make sure to double click into the second and third order insights in the results. (i.e., maybe only more experienced people are getting value from the new tool, so it works but requires more training.)
Thanks Richard, another great article!
It feels like when it comes to using GenAI with a productivity lens that a lot of businesses have forgotten the fundamentals of Business Process Redesign. Its probably a bit old school but surely the same logic applies when looking to leverage any type of automation/ tech. Think you speak to this well with the example of freeing a small amount of time from lots of FTEs. A huge number of man hours saved overall but you still can't replace/ re-purpose a single FTE.
Think the real value comes when we start redefining processes based on what GenAI can enable vs just focusing on accelerating process steps/ tasks (which may not even be bottlenecks). One other thought is perhaps in the short term there needs to be greater bias for GenAI roll out where there can be clear feedback loops/ measurement?
All great points. The process redesign is key to actually capture the $$$. The measurement point is important as well - I was literally just discussing that earlier today. There are two keys on measurement: 1. Define a clear metric that's easy to track and understand. 2. Make sure to double click into the second and third order insights in the results. (i.e., maybe only more experienced people are getting value from the new tool, so it works but requires more training.)